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Guide for our best passengers and Bus Operators

Right to Information Act

  • You should be able to travel safely up to the destination to which the fee was paid for.
  • You should receive courteous, welcoming service by a well mannered, smartly and decently clad bus conductor and driver.
  • If a bus in normal service, children between the ages of 3 and 12 years should be able to travel at half the normal adult bus rate.
  • If a luxury bus service, you should enjoy air conditioning facilities and travel in a service not carrying more than the approved number of passengers.
  • As smoking is forbidden in public transport services, you have the right to travel in a smoke free environment.
  • You have the right to oppose driving that is of high speed, reckless and dangerous or is breaking road rules. You have the right to oppose the use of a mobile phone by the driver, whilst driving the bus as well.
  • You have the right to travel in a bus that uses only a radio in terms of audio/visual devices. You have the right to travel in a bus, which if using a radio, should use it to a maximum volume of 80 decibels only.
  • When travelling in the bus which is under authority of the license department, you should be able to perceive that the doors are closed during moving of vehicle.
  • As the paying passenger is the most valued person in the bus, he/she should receive the deserving polite and friendly service.
  • You should be serviced by un-intoxicated service personnel.
  • If in a semi-luxury bus, it should not carry a number of passengers of more than the allocated seating.
  • It should be apparent that the bus service starts and ends as per the time table. The starting time and end time should be displayed inside the bus.

  • Find the time of the next bus for their required destination. (give From – to).
  • Timetable of the required routs.
  • Bus fare to the distinction.
  • Potential buses to go the destination.

One More Question?

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